Terms of Service

Last updated: 8 July 2026

1. About Vantage

Vantage is the trading name of Vantage AI Ltd, a company incorporated in the Dubai International Financial Centre (DIFC) under Commercial License CL13806, with its registered address at IH-00-01-03-OF-05, Level 3, Innovation One, DIFC, Dubai, United Arab Emirates. References to “Vantage”, “we”, “us”, and “our” refer to Vantage AI Ltd.

Vantage builds and operates business systems for owner-led companies: consolidated operating dashboards, data integration across a client’s existing tools, automated communication and scheduling workflows, and performance reporting. Engagements are typically a one-time build followed by monthly operation, as set out in each client’s engagement agreement.

We may expand or modify the specific services offered over time. Any material changes to services provided under an active agreement will be communicated in advance.

2. Setup and Payment

A one-time setup fee is required to begin service. Monthly retainer payments are due on the first of each billing cycle. All fees are quoted in AED (United Arab Emirates Dirham). Payment terms are net 7 days from invoice date.

If payment is not received within 14 days of the due date, we reserve the right to suspend service until the account is brought current. Reactivation after suspension may incur an additional setup charge.

3. Automated Communication Systems

Our services use software automation to process messages, generate responses, qualify leads, and book consultations on your behalf. By engaging our services, you acknowledge that:

• Automated systems will send messages and book consultations on behalf of your business
• System-generated responses are based on your business information, services, and pricing as provided to us during onboarding
• While our systems are designed for accuracy, generated content may occasionally require correction; you should monitor communications, particularly during the initial setup period
• You are responsible for informing the individuals you communicate with that automated systems may be used in your communications, where required by applicable law

4. Service Commitments

Specific delivery commitments, timelines, and any performance terms are set out in each client’s individual engagement agreement. Where the terms of an individual engagement agreement conflict with these general terms, the engagement agreement prevails.

5. Cancellation

Either party may cancel the service with 30 days written notice. Upon cancellation:

• Automated systems will be deactivated at the end of the notice period
• No refunds are issued for partial months
• Your business data and contact lists will be available for export upon request for 30 days following termination
• After 30 days, all client data in our systems will be deleted unless a longer retention period is required by law

There is no penalty for cancellation.

6. Client Responsibilities

You are responsible for:

• Providing accurate and current business information (services, pricing, availability)
• Maintaining an active WhatsApp Business account and any other required platform accounts
• Ensuring you have appropriate consent to contact the individuals on any contact list you provide to us, in compliance with UAE PDPL and applicable regulations
• Reviewing automated communications during the initial setup period and promptly reporting any inaccuracies
• Notifying us of changes to your services, pricing, or availability that affect system configuration
• Complying with applicable laws regarding marketing communications, data protection, and consumer rights

7. Data and Confidentiality

We treat all client data as confidential. We will not share your business data, contact lists, or conversation logs with third parties except as required to operate the service (e.g., cloud infrastructure, processing providers, scheduling platforms).

Data processed by our systems, including messages, lead information, and booking records, is used solely for service delivery and system optimisation. We do not use your data to train models for other clients or third parties.

See our Privacy Policy for full details on data handling, storage, and your rights under UAE Federal Decree-Law No. 45 of 2021 and the DIFC Data Protection Law 2020 where applicable.

8. Intellectual Property

All systems, workflows, automations, and configurations built by Vantage remain the intellectual property of Vantage (and, upon registration, the registered legal entity). You are granted a non-exclusive licence to benefit from these systems for the duration of your service agreement. Your business data, branding, and content remain your property at all times.

9. Limitation of Liability

Our total liability is limited to the fees paid by you in the 3 months preceding any claim. We are not liable for:

• Indirect, incidental, or consequential damages including lost revenue or profits
• Errors in automated communications that were not reported to us within a reasonable timeframe
• Service disruptions caused by third-party platforms (WhatsApp, hosting providers, scheduling services)
• Loss of business resulting from system downtime beyond our reasonable control

10. Indemnification

You agree to indemnify Vantage against claims arising from: (a) contact lists provided without appropriate consent, (b) inaccurate business information that results in misleading automated communications, or (c) your violation of applicable laws or regulations.

11. Modifications to Terms

We may update these terms to reflect changes in our services, technology, or legal requirements. Material changes will be communicated via email at least 14 days before they take effect. Continued use of services after changes take effect constitutes acceptance.

12. Governing Law and Disputes

These terms are governed by the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Any disputes shall be resolved in the courts of Dubai, UAE. Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for a minimum of 30 days.

13. Contact

For questions about these terms:

Vantage AI Ltd
Email: ivan@wearevantage.ai
WhatsApp: +971 50 196 3265
IH-00-01-03-OF-05, Level 3, Innovation One, DIFC, Dubai, United Arab Emirates