Privacy Policy

Effective 25 September 2026

This Privacy Policy describes how Vantage (“Vantage”, “we”, “us”) collects, uses, discloses, and protects personal information (“Personal Data”). It applies to wearevantage.ai and to all Vantage-operated systems.

1. Who we are

Vantage is the trading name of Vantage AI Ltd, a company incorporated in the Dubai International Financial Centre (DIFC) under Commercial License CL13806, with its registered address at IH-00-01-03-OF-05, Level 3, Innovation One, DIFC, Dubai, United Arab Emirates. The founder and director is Ivan Kruger.

Vantage AI Ltd is the data controller for Personal Data we collect about visitors to wearevantage.ai and about our prospects. For customer records processed in Vantage Desk on a client’s instructions, the client normally acts as controller and Vantage as processor. The roles for other services depend on the applicable agreement and activity.

Contact: ivan@wearevantage.ai · +971 50 196 3265 · IH-00-01-03-OF-05, Level 3, Innovation One, DIFC, Dubai, United Arab Emirates

2. The data we collect about you

2.1 As a visitor to wearevantage.ai

2.2 As a Vantage client

2.3 As a lead or prospect of a Vantage client

If your data is processed by Vantage in the course of a Vantage client’s use of our Service, see Section 8 below for the role we play and your rights.

If a client connects its Facebook Page or linked Instagram professional account to Vantage Desk, we receive the account identifiers and authorization information needed to connect it. When someone messages that account, Desk may receive the sender’s platform-specific identifier, message text, attachment references, and timestamp. The exact information depends on the account permissions and message.

A conversation may be linked to other client business records, such as bookings, waivers, purchases, staff tasks, or audit entries. Those records and copies may need separate review when someone requests deletion of a conversation.

3. Why we collect it

4. Legal basis

5. How long we keep it

Retention depends on the purpose of the information, the applicable client agreement and instructions, and any legal obligation to keep it. Conversation content, linked bookings and waivers, payment records, audit records, pending delivery records, exports, and backups may follow different rules. A request to delete a conversation does not automatically remove those other records or copies. We review the applicable scope and explain what remains when responding to a request.

6. Who we share it with

We share Personal Data only as needed to deliver communications through the platforms a client chooses to connect, with service providers needed to operate the relevant systems, with professional advisors under confidentiality, with regulators where legally required, and with successors in any merger or acquisition with continued protection. We do not sell your Personal Data.

When a client uses Facebook Messenger or Instagram with Vantage Desk, Meta provides incoming messages and receives replies sent through those platforms. Meta handles information on its platforms under its own terms and privacy policy.

Depending on the service, providers may handle hosting, databases, communications, analytics, monitoring, and support. The providers and processing locations vary by service and client agreement.

7. International transfers

Some service providers may process data outside the DIFC or UAE. The applicable transfer arrangements depend on the service, destination, client agreement, and legal requirements.

8. Where Vantage acts as a Data Processor

Where Vantage Desk processes a business’s customer records on that business’s instructions, the business normally acts as the Data Controller and Vantage as the Data Processor. The applicable agreement and activity determine the roles for a particular record.

This arrangement can include Facebook Messenger and Instagram conversations handled in Vantage Desk. We review the applicable roles and instructions when responding to a request about those records.

You may contact the client business directly about its customer records, or contact Vantage using the details below. Where the business controls those records, we will coordinate the request with it and assist under the applicable agreement and law.

9. Your rights

Depending on the law that applies to your information, you may have rights to:

Email ivan@wearevantage.ai to make a request. We will review the request and explain the next steps, including any information needed to identify the relevant records or business.

For information held in Vantage Desk from Facebook Messenger or Instagram, follow our data deletion instructions. If you messaged a Vantage client, you may also contact that business directly. We will coordinate requests concerning its customer conversations with that business.

10. Cookies and similar technologies

wearevantage.ai uses Vercel Web Analytics, which is cookie-free and does not track individual users. We may add additional cookies in the future for site functionality and conversion tracking; you will see a notice and have the opportunity to consent before any non-essential cookie is set. See our Cookie Policy for full details.

11. Security

We implement appropriate technical and organisational measures including encryption at rest and in transit, access controls, audit logging, regular security review, and least-privilege principles. If we detect a Personal Data Breach affecting you, we will notify you and the relevant regulator as soon as practicable where required by DPL 2020.

12. Children

Our website and direct sales are intended for businesses and adult professional decision-makers. A client using Vantage Desk may receive a message about a child. In that case, we process the message on the client’s instructions, and the client’s privacy notice governs its collection and use.

13. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via the contact details we have on file or posted prominently on wearevantage.ai. The effective date of an approved version appears at the top of the published policy.

14. Contact

For data-protection complaints not resolved with us, you can contact: